Terms and conditions

Purchase

When placing an order, the agreement of purchase is reached when your payment has been transferred.

Prices

All prices are inclusive of VAT, shipping (see information further down on this page) and, if applicable, duty if any of the countries mentioned on this page is the shipping address. We reserve the right to change our prices due to changes in exchange rates or changes in the world rug market.

Delivery

We always offer at least one free shipping alternative.

All deliveries are handled by FedEx/UPS. We are unable to ship to box addresses.

If you wish to see the terms and conditions for delivery to other countries, choose your country here:

Terms and conditions – deliveries within United Kingdom

* The delivery time applies to orders that are placed on weekdays before 14.00 ( 2 PM CET).
For orders that are placed on weekends or after 14.00 the delivery time is counted from the following working day.
The order is completed once we have received full payment. If you pay by card we receive the payment instantly. If you pay by bank transfer it may take one or two days longer.

Authenticity certificates

We guarantee that the supplied carpet is hand-knotted and matches the description on the CarpetVista.com website. For each hand-knotted rug with a value over ¥ 173860 (approx. 983 Euro/ 885 GBP) a certificate of authenticity will be issued and sent with the order. For carpets under ¥ 173860 (approx. 983 Euro/ 885 GBP) we will send the certificate as PDF file to you.

Warranty

We offer a warranty on all products purchased from us. The warranty is applicable for 1 year from the date you receive your rug. If the customer refers to the warranty and it is judged that the damage depends on bad handling by the customer the customer will pay the costs of any reparation. Our expert staff will in the first place determine the cause of the damage. The customer pays all shipping costs in case of warranty reparations.

100 day money back guarantee

As a private person you have 100 day money back guarantee. You can return your carpet within 100 days and get your money back. The carpet has to be in unaltered condition and should not have been used. You have to package the carpet the same way as it was when you received it. We cover the costs of return shipments from the United Kingdom, Ireland as well as the other countries of the European Union. For all countries outside the European Union that, aren't part of the United Kingdom, the customer pays for the return shipping costs.

Return

When sending back a carpet you first have to contact us It is your responsibility that the carpet arrives in an undamaged condition. Make sure that the carpet is well packed.
We cover the costs of return shipments from the United Kingdom, Ireland as well as the other countries of the European Union. For all countries outside the European Union, that aren't part of the United Kingdom, the customer pays for the return shipping costs.

When a return is completed the same card or bank account you used for the purchase will be credited. If we receive returning goods without the proper return dispatch note the goods will be sent back at the customer's expense. If a product is returned and is not in the original condition, the return will not be accepted. In this case, the customer will not be refunded for the product and will be responsible for shipping costs if they wish to have the product returned to them.

VAT free for companies within the EU

Companies that are VAT registered in an EU country other than Sweden and that can show a valid EU VAT number will not be charged VAT. The prices on the website are shown with VAT; the VAT is drawn at checkout after you have logged in or registered. We deliver only to the address where the company is registered. In order to check if a VAT number is valid you can use the link below:

http://ec.europa.eu/taxation_customs/vies/

B2B orders

All orders placed with us by any company will be considered as a B2B order. For these orders there can be exceptions in regard to returns, shipping fees and general terms and conditions. For these occasions a separate contract will be provided by us to be signed and agreed on by the two parties. If you have any questions in regard to this, you can contact us on b2b@rugvista.com

Card payment

CarpetVista.com handles secure card payments in collaboration with Klarna, DIBS, Handelsbanken, Visa, MasterCard and American Express. Card payment is a safe method of payment for you as a customer. The selling company will never have knowledge of your card or account information. This information is securely transferred to an encrypted link from you through DIBS Payment gateway to your bank.

Bank transfer

If you don't like to use a credit card you can transfer the money direct to our bank account. You have to pay the complete amount in 5 days or you order will be discarded. Always state your order number when paying. We will send your carpets as soon as your payment is received.

PayPal

We accept payments via PayPal in EUR, USD & SEK. You can pay using your PayPal balance or via credit card. However, there is a restriction on paying for goods produced in Iran using PayPal. If you shopping cart contain such products the PayPal payment option is removed. For more information visit www.PayPal.com.

Invoice

We collaborate with Klarna to offer payments by invoice. Pay after delivery within 30 days of your purchase with no charge. If you do not pay within the due date - Klarna may charge late fees and interest rates. If you would like to extend your due date prior to the deadline; please get in touch with Klarna. When you choose to pay against invoice, a standard credit review will be undertaken at check-out and Klarna runs a cross check against your personal credit report. For the full terms and conditions of installment payments please refer to Klarna:

Klarna Terms and Conditions

Payment by invoice is available in the following countries:

Sweden - Klarna - Köpvillkor

Germany/Austria - Klarna - Allgemeine Geschäftsbedingungen

Netherlands - Klarna - Algemene voorwaarden

United Kingdom - Klarna - Terms & Conditions

Denmark - Klarna - Vilkår og betingelser

Norway - Klarna - Vilkår og betingelser

Finland - Klarna - Ehdot

Monthly installment payments

Through a partnership with Klarna, we are able to offer you the opportunity of splitting up your payment. There are several options to choose from and you choose the number of month's over which you wish to pay at check-out. Please note that you can at any time during the payment period choose to pay off the entire remaining debt at no additional cost. As a Klarna debit account holder you can have anywhere from 1 000 SEK to 50 000 SEK on your down payment account. Any purchase you make through Klarnas debit account service will be compiled to your monthly billing account.

Error on delivery

If something is wrong with your delivery, or if you receive the wrong or a damaged carpet or the wrong number of carpets please contact customer service immediately. The error has to be reported within a reasonable time frame.

Transportation damages

Visible damage to the goods shall be reported directly to FedEx/UPS/DHL when receiving the package. Hidden damages from transportation have to be reported to FedEx/UPS/DHL as soon as they are discovered.

Seconds

Goods in the "seconds" classification have minor flaws or faults which are shown in the description of the item.

Special/customized orders

Customized/bespoke orders If you are interested in ordering larger quantities and/or customized items, then contact our B2B support at b2b@rugvista.com for more details in regard to what is possible. For these occasions a separate contract will be provided by us to be signed and agreed on by the two parties. Keep in mind that for customized/bespoke orders there will be an extended delivery time and that we charge a 30 % non-refundable down payment once the agreement has been made. This down payment needs to be finalized before we can go forward and order the items from our suppliers. All orders need to be paid in full, if and when carpets are in stock, before anything can be sent out from our warehouses.

Carpets that are not received by the customer and returned to us

Carpets that are ordered and not received or are returned to us due to the customer not being available for several delivery attempts will be charged 395 SEK including VAT for our administration costs. Special customized ordered products are charged the full value.

Confidentiality when handling personal information

When placing an order or registering as a customer we will store your personal information. By doing this you accept that we store the information we need to complete the handling of your order and give you the best service you expect from us.

CarpetVista.com will not give any personal information to any third party. According to Swedish law on handling of personal information, you can get an excerpt of all information we have stored about you and, if it is not relevant, you can ask us to delete the information. In case you wish to have the excerpt please contact our customer service.

Cookies

CarpetVista.com uses cookies to deliver a convenient shopping experience. Cookies are used for a number of reasons, and amongst others enable us to handle contents in your shopping cart as well as information required when logging in. We also use cookies to measure and optimise our marketing. If your web-browser is set to not accept cookies you will not be able to use the shop. If that is the case, you can easily change this setting.

Gift certificates

The gift certificate is only valid for purchases of products sold by CarpetVista and cannot be combined with other gift certificates. The certificate is valid until and including the date shown on the certificate. If you buy a carpet with your gift certificate and decide to return the carpet, you will receive another gift certificate with the value of the carpet, less the shipping costs incurred during the return. If you have any balance from a previous purchase on your gift certificate, you may use it for a carpet purchase. But if you purchase a carpet with a higher value than the gift certificate you should pay for the difference by bank transfer. The gift certificate should be considered as cash, since it has a value and you should take care of it. CarpetVista will not accept liability for lost, stolen or damaged gift certificates.

Contact

Rugvista AB, Ringugnsgatan 11, SE-216 16 Malmö, Sweden, phone +44 20 3808 9940, info@rugvista.com and the corporate identity number is 556458-9207.